About Us
Supporting Families. Restoring Hope.
Family Matters London is a compassionate charity dedicated to helping families in crisis across the London area. We provide essential support — including food, basic necessities, and financial relief — to ensure that struggling households can meet their most urgent needs with dignity.
Our mission is to uplift lives through practical help, emotional support, and a deep commitment to community care. Every item we give and every connection we make is rooted in compassion, respect, and the belief that every family matters.
- Food Vouchers
- Essential Household Items
- Community Outreach
- Resilience Building
Services
Meeting Urgent Needs with Compassion and Care
At Family Matters London, we provide vital support to individuals and families facing hardship. Our services are designed to meet immediate needs while promoting long-term dignity, stability, and hope.
Food Support
Household Essentials
Financial Assistance
Gallery
Moments That Matter
Step into the heart of our mission. Our gallery captures real stories, real people, and the everyday acts of kindness that define Family Matters London. From food distribution days to community outreach and volunteer moments — these images reflect hope, dignity, and the powerful impact of coming together.
Testimonials
Real Families. Real Stories. Real Impact.
FAQs
Frequently Asked Questions
We support individuals and families facing financial hardship or crisis within the London area. Our services are designed to be inclusive and accessible to anyone in need, regardless of background.
You can reach out to us directly via our Contact Us page or email us at info@famal.org. A team member will guide you through a quick and confidential request process.
Yes! We gratefully accept in-kind donations such as non-perishable food, hygiene products, clothing, and baby supplies. Please contact us to schedule a drop-off or pickup.
Every donation goes directly toward providing food vouchers, essential items, and emergency financial assistance for families in need. We prioritize transparency and impact in all our spending.
Donate Now
Your Kindness Can Change a Life
Meet Our Team
The Hearts Behind the Mission
Behind every act of support at Family Matters London is a dedicated team working to uplift lives with care, dignity, and purpose.
Karen Mitchell
Executive Director
Karen brings over 10 years of nonprofit leadership experience and a deep passion for serving families in need. She leads with heart, strategy, and a commitment to lasting impact.
david thompson
Program Coordinator
david manages day-to-day outreach, ensuring that food, essentials, and support reach families efficiently and with care. He believes in practical help that restores dignity.
jerome carter
Volunteer & Community Manager
jerome builds strong connections between volunteers, partners, and the community. Her energy and empathy help create a welcoming, inclusive space for all.
Contact Us
We’re Here to Help — Let’s Connect
Whether you need support, want to make a donation, or are interested in volunteering, we’d love to hear from you. Reach out and let’s make a difference together.